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Your happiness is my main priority so BAO Skincare offers a "No Reaction" Promise. This means, if you use your products and have a reaction or they just don't suit your skin BAO Skincare will refund you in full. I will always do what I can to ensure you select the correct products for your skin as I want you to love all of your BAO products.


An order can be cancelled and refunded in full to the card used, if it has not been fulfilled and dispatched.

If you receive a product and have issues, please email me asap with photos, order number and information about your concerns so I can resolve it for you. BAO Skincare will cover postage costs for returns + exchanges that are the fault of the brand, but I do not accept responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to BAO Skincare.


I accept both debit and credit cards via the system Stripe which is fully protected.


Please note discount codes, welcome discounts and free gifts are one per person not per email address and codes can not be used in conjunction with any other offers, discount codes or free gifts.


Thank you very much for choosing to use BAO Skincare and subscribing to my mailing list. Please rest assured that all of your personal details are safe and sound with BAO Skincare and will not be shared with anyone else. If you don’t wish to receive the emails anymore just click unsubscribe.