Hi Beth here and I’m the founder of BAO Skincare. Did you know I have over 15 years in the natural beauty industry and have been formulating and making natural skincare since 2012? I live in Dorset with my boyfriend, cat and dog.
Natural skincare means products that are mindfully and honestly created and produced without the use of any ingredients that are harsh and damaging to the skin. Alongside this, natural products should be made from ethically sourced ingredients with the health of the customer at the forefront and the preservation of the environment in mind.
Firstly, BAO is one of the very few brands that is certified organic, natural, vegan AND cruelty free. I am always honest and upfront with the ingredients I use and always at the end of the phone if you have a question…. literally. I actually care for your skin and have built my brand around my own personal journey with health issues and sensitive skin. Skin is a living organ with ever-changing needs depending on where we live, the time of year, or even the day. You know how sometimes you feel like richer foods and other times lighter veggies? It’s because your body has cravings—and the same goes for your skin. That’s why I create products that can be used in any combination and will suit pretty much every skincare type and concern.
After being in hospital and having four operations in 2019/2020 I have just been trying to keep my head above water. But now I am loads better, I have so many exciting new products to share with you, hopefully towards the end of year, but to be the first to know make sure you are receiving my emails. Subscribe Here.
I don’t believe in filling my products with nasty chemicals that are not only harmful to our skin but the planet, so sustainability is always top of mind when creating anything in my brand. So I can guarantee all of the ingredients and packaging I use is good for you and the planet BAO Skincare is certified! By ditching your mass-produced bathroom staples and swapping them for safe, environmentally friendly products like BAO, making the difference is as easy as washing your hands. I envision a future in which everybody is as caring and conscientious as you are. That’s why with BAO Skincare I am committed to using the platform as an environmentally friendly beauty company to change attitudes about environmental issues. But we can only do so much on our own. If we really want to shift attitudes towards environmental awareness, we’re going to need your help. Since you’re as passionate about the environment as I am, let's spread the message together. Tell all your friends, relatives and co-workers about how going organic benefits everybody. You have a powerful voice, let’s hear it!
Me! Everytime you email, dm, facebook message, call or text BAO Skincare you come through to me, Beth. I am always here to help you and answer any questions you have about your skin.
At least once a month I do a special offer and/or gift with purchase. Then if you work for the NHS you are entitled to 20% off every order, simply email me a photo of your ID card and I will send you a lifetime code.
Yes! With every order over £20 I pop in a free 5ml sample, if you have a specific product you’d like to try let me know in the notes when ordering. Free samples are not included with orders that have been discounted or contain a free gift.
All of the BAO Skincare products are handmade by myself ,in my studio in Dorset. However as BAO is becoming so popular I am struggling to make everything on my own. So I will be getting help with the making, still by hand and still in Dorset, in the next year.
Everything in the BAO Skincare Collection can be recycled, with the exception of the pumps. You can find more information on how to recycle your products and packaging here.
They were created with hyper sensitive skin in mind, however they actually suit every other skin type and concern. Read more here.
Absolutely not and because I stand by what I say, BAO Skincare has the certifications of The Vegan Society and Soil Association to prove it. The Leaping Bunny only certified products to be “Cruelty Free” but they can still be full of chemicals and/or non vegan.
The balms, salts, body scrub, face and body oils do not contain any preservative as they do not contain water. These have a shelf life of around 18 months. The creams and washes contain water, so they have an eco preservative added. But don’t worry as it doesn’t contain any harsh chemicals and damage your skin, obviously. The washes have a 30 month shelf life and the creams 24 months.
They are best kept in a cool, dry place away from bright light and heat. As BAO Skincare is made from plant ingredients and essential oils, the powerful antioxidants can be ruined if they are exposed to direct sunlight or get too warm. Sometimes you may notice the creams in the glass bottles may change colour slightly. This is totally normal as sometimes the vitamin e can oxide with light, but the quality and scent will still remain in tact.
Yes of course. I have no secrets and nothing to hide. All of the ingredients are listed in full on both the packaging and product pages and you can read more on what the ingredients actually are here.
Gosh no way yuk! These are nasty and can cause irritation on the skin. I personally have not been able to wear any perfume for over 8 years because they all bring me up in bumps and a rash, so I scent my skin and all BAO products with pure essential oils only.
This is because they contain the beautiful aromas of pure essential oils. I have carefully selected the scents to suit the products in which they are in, meaning they will either uplift, calm or balance your skin and mind whilst using them.
All of the BAO Skincare products are safe to use during pregnancy and once you become a mum, as well as being safe for your little ones. Although there isn’t any scientific proof, lavender oil is best avoided in the first trimester, so please steer clear of Healing Body Oil, Healing Bath Salts and Restorative Beauty Oil during this time.
Currently not so please make sure your last skincare step is applying SPF. Exciting news though, I have been working hard on formulating a hydrating face SPF so I will keep you posted.
Every order will receive a FREE mini sample. As a small business (of just me) please appreciate that I pack all of the orders from my studio and every order is collected by Royal Mail. I send everything 48 hour tracked and signed, so this means you will also receive an email and text from RM with all your tracking details and number. You will also receive an email notification from me once your order has been dispatched and you can contact me at any time if you have any questions.
You can cancel your order before it has been dispatched by emailing me straight away, I will then process the refund. If your order has been dispatched and you want to cancel it. You will have to wait for it to arrive, then post it back to me with proof. BAO Skincare does not pay for the return postage and the postage will be deducted from your order amount.
I am currently working on getting more stockists throughout the UK, supporting local businesses is really important to me, so the list of where you can purchase BAO Skincare can be found here.
Please contact me via email firstname.lastname@example.org straight away.
BAO Skincare accepts all debit and credit cards and uses the payment system Stripe.
Please make sure you are using it properly, and that your basket has the correct number of products in it, if not please email me email@example.com.
Unfortunately not. All codes are to be used one at a time and one per person unless it states otherwise. With discount codes and free gifts, bundles, duos and already discounted sets are not included in the total spend. The total spend only includes full priced items.
Shipping and Handling
Yes on orders over £50.00 across the UK.
Orders are posted using 48 hour Tracked Royal Mail so you should receive them 2 working days after your order has been dispatched. Please be patient though if they take longer, as since covid some areas deliveries can be delayed.
Unfortunately Royal Mail can have some delays, which are out of my control. I have been informed with them to please wait up to 7 working days, then if you haven't received it please email me firstname.lastname@example.org
Currently I am still trying to work out and understand the shipping for the EU. But BAO Skincare does ship to the rest of the world currently but I hope to in the future.
Returns and Exchanges
An order can be cancelled and refunded in full to the card used, if it has not been fulfilled and dispatched. If you receive a product and have issues, please email email@example.com within 24 hours of receiving it with photos, order number and information about your concerns so I can resolve it for you. BAO Skincare will cover postage costs for returns + exchanges that are the fault of the brand, but I do not accept responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to BAO Skincare. Your happiness is my main priority so BAO Skincare offers a "Skin Happiness Guarantee". This means, if you use your products and have a reaction or they just don't suit your skin BAO Skincare will refund you in full, minus postage costs. I will always do what I can to ensure you select the correct products for your skin as I want you to love all of your BAO products.
Royal Mail can be very careless sometimes, so if a product arrives damaged please email me a photo asap and I will get a new one out to you straight away.
I will process the return straight away, then depending on the individual case it can take anywhere from 3-5 working days.