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As a small business (of just me) please appreciate that I pack all of the orders from my home and still use the Post Office and Royal Mail with drop and go. This therefore means I get the tracking number after I have completed your order and dropped off your package. Currently I go to the post office Mondays, Wednesdays and Fridays. I send everything first class signed for, this means it will arrive the next day. I will send you an email notification once your order has been dispatched and you can contact me at any time if you have any questions.


Unfortunately, until the rules become more clear surrounding shipping to the EU, as a small independent brand I will not be accepting orders from Europe, I am so sorry for any inconvenience.


If you have any problems with your order, please contact me as soon as possible so that I sort it out for you. I always like to ensure all customers are happy and I will always try my best to resolve any issues that come up.

As your skin’s happiness is so important to me, all BAO products have a “no-reaction” promise. This means if you’re unhappy with the products please notify me as soon as possible and I can arrange a refund for you.

Please keep in mind that BAO products are handmade and natural so they can differ from batch to batch (slight changes in colour or scent for example) however they all have an expiry date which is set from the date they are made not opened.

*Damages: If you receive a damaged product or item , please contact me immediately sending a photo to . I will happily replace any damaged items provided they are reported within 24 hours of delivery.