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As a small business (of just me) please appreciate that I pack all of the orders from my studio and every order is collected by Royal Mail. I send everything 48 hour tracked and signed, so this means you will also receive an email and text from RM with all your tracking details and number. You will also receive an email notification from me once your order has been dispatched and you can contact me at any time if you have any questions.


Unfortunately, until the rules become more clear surrounding shipping to the EU, but I do post to Ireland. As a small independent brand I will not be accepting orders from Europe, I am so sorry for any inconvenience.


If you have any problems with your order, please contact me as soon as possible so that I sort it out for you. I always like to ensure all customers are happy and I will always try my best to resolve any issues that come up.

As your skin’s happiness is so important to me, all BAO products have a “no-reaction” promise. This means if you’re unhappy with the products please notify me as soon as possible and I can arrange a refund for you.

Please keep in mind that BAO products are handmade and natural so they can differ from batch to batch (slight changes in colour or scent for example) however they all have an expiry date which is set from the date they are made not opened.

*Damages: If you receive a damaged product or item , please contact me immediately sending a photo to . I will happily replace any damaged items provided they are reported within 24 hours of delivery.